School-links Support

Logging In, Accounts and Passwords 4

• I've forgotten my password - how do I reset it?
• How do I log in?
• How do I change my username and password?
• How do I change my contact information?

What School-links tool does what job? 6

• Where can I find all the School-links tools?
• How do I know when to use the different School-links tools? Use our useful table.
• When do I use Emergency Alerts?
• When do I use Messaging?
• When do I use News Centre?

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Emergency Text Alerts 9

• When do I use Emergency Alerts?
• Where do I find Emergency Alerts?
• How do I create an Emergency Alert?
• Why hasn't my Emergency Alert gone out?
• Where do I find the Delivery Reports?

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Attendance Management 7

• What does EN or early notification mean?
• How do I find out how to use EN in my SMS?
• Can I change the EN message that goes out?
• How can I see the attendance reports?
• How can I get more caregivers to reply to our EN messages?

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Events Centre 6

• When do I use the Events Centre?
• Where do I find the Events Centre?
• How do I create an event?
• Why isn't my event sending?
• How can I edit or delete my event?

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Parent Interviews 1

• Parent Interviews Training Manual

News Centre 10

• How do I know when to use the News Centre and when to use Messaging?
• How do I create a news item or send a newsletter?
• How do I add an attachment such as our school newsletter?
• What is the difference between broadcasting and publishing?
• Why did my news item/newsletter not go out?

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Messaging (groups) 7

• When do I use Messaging?
• How do I send a message to a group?
• How do I add an attachment to a group message?
• Why don't I have any groups?
• How do I select my target groups?

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Groups 8

• What different ways are there to set up groups?
• How do I automatically create a student year level group or a classroom group etc?
• Why are there no parents in the group that I created?
• How do I manually create a group such as a rugby club or the PTA?
• How do I create a group of Year Level, Classroom or Rugby Club parents?

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